Operation / Delivery function is the most critical part of any organization. This is where customer requirements are realized into tangible products and services through series of conversion activities in a controlled environment. Quite understandably, this thus becomes the most complex function in the organization.
Operations Management has been the focal point for improvement and productivity gain in businesses around the world.
Operations Management is defined as the process whereby resources, flowing within a defined system, are combined and transformed in a controlled manner to add value consistent with business needs and policies of the organisation.
Operations managers have the prime responsibility for processing inputs into outputs. They must bring together production plan that effectively uses the materials, capacity and knowledge available in the production / delivery facility. Given a demand on the system, work must be scheduled and controlled to produce goods and/or services required. Control must be exercised over parameters such as costs, quality and inventory levels. The definition of the operations Management contains four keywords viz., Resources, Systems, Transformation and Value adding Activities.
Key components of Operations Management are Forecasting, Planning, Scheduling, Design of Product / Service operations, Process of converting Input to Output, Resource Utilization – Machines & Equipment, People, Material; Performance Goals like Quality, Cost, Productivity, Efficiency etc. This works in the backdrop of System & Processes designed to support the above, Structure, Roles & Responsibility, Decision Support System, Capacity, Governance etc.
We at ShilpBodh understand the intricacies involved in managing, improving and bringing excellence into operations having supported such initiatives in varied setting across the globe. Our range of services include
- Detailed assessment of the operations and its core as well as enabling processes
- Baselining of performance parameters
- Identifying gap between business strategy vs. operations strategy (design issues)
- Bringing out gap between the processes and practices (execution issues)
- Recommending changes based on the above
- Recommending practices based on contemporary models & frameworks
- Deployment of integrated improvement methodology modelled on Six Sigma, Lean, data analytics
- Deep operations analytics to decipher patterns, relationships, validating hypothesis and predicting future performance
- Deployment of mathematical modelling & optimization techniques to optimize business process, performance & utilization
- Deployment of operational excellence models including internal benchmarking for sustaining improved performance
- Series of competency development programs to operations team to continue the cycle of management, improvement and excellence