Every generation of business leaders faces its distinctive challenge. For today’s generation, that challenge is the relentless pace of digital innovation. Digital technologies and advanced analytics are disrupting and transforming how companies work, compete, and create value. How can companies get ahead of the curve?
Digital transformation is not just about embracing new technology; it is about a change in thought and organization culture. There is a need for organizations to address the changes in business scenarios, dynamic business demands and innovate ways to quickly cater to these changing needs. Business leaders, Technology, Operations and Business Excellence teams in an enterprise need to work very closely to meet these rapidly changing business requirements, drive innovation and pursue continuous improvement to stay ahead of the curve. Digital transformations is all about accelerating business activities, lowering cost, improving time to market, and bringing about a positive change in processes, people & competency models.
Digital transformation is also sometimes referred to as Digital Business transformation, which is more in sync with the business aspect of the transformation. Digital business transformations are driven by key factors like innovative technology, customer behavior & market demand, and also environmental factors. Technological innovations lead to technology disruptions. The business processes are moving away from legacy systems to adopt modern technology like Cloud, Big Data, IoT, Advanced Analytics, Mobility etc. They bring value to the business, increase speed, lower effort & cost and deliver results more effectively. Customers are demanding increased technological capabilities combined with the desire for ease of use. And finally, organizations have to deal with external influences such as regulatory laws, changes in the economy, market competition etc.
We at ShilpBodh, can help you in the following ways:
- Developing Digital Strategy:
Most of the organizations do not have a clear digital strategy. This is creating an untenable situation for many organizations. How to go about the digital transformation journey can get extremely complex as it could mean a lot of things with varied objectives, complexities and covering vast area of the organization. We help customers in developing a digital strategy in a staged approach rather than all at once based on priorities and critical areas of focus. Our objective is to simplify the digital transformation initiatives for businesses. - Customer Experience Management:
Digital transformation often begins with the customer experience – How to get to know customers better, improve the service levels and digitize the customer experience. How to provide a delightful experience to your customers and gain customer loyalty in a way that customers speak of your brand. The emphasis is using imaginative business solutions leveraging the power of technology beyond traditional approach of fixing processes. We help you to move and manage the movement from one stage to the other (Satisfaction to Loyalty to Advocacy) by ensuring quantitative & qualitative analysis and recommendations. - Process Automation:
We explore all opportunities of automating simple / complex process steps in a manner that enables employees to work smartly and drive data based decisioning leading to improved performance and transparency. Our approach to business process automation is on the premise of moving away from traditional layered approach to a truly boundary less organization. - Analytics:
Analytics leading to actionable Insights is crucial for all smart business decisions in various domains and functions. To grow your business and develop a key competitive advantage based on data, one needs to leverage key Insights emanating out of data. Insights can help in better business decisions or in some case directly effects a business decision. We help customers in analyzing data and providing key insights so that they can make informed decisions.